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What are they saying?

"It is without hesitation that we provide a testimonial for Hartland Insurance Agency and James McGrain. They quoted our automobile & homeowners insurances, and of course we were skeptical that they could do any better than our current provider. Boy were we wrong. They provided us with a very detailed quote and options to fit our specific needs, which we've never had before. James is a terrific agent who always kept us apprised of what actions needed to be taken care of. He was very mindful of customer satisfaction and even came to our office to process the paperwork. They are also an organization that gives back to their community, a trait we find highly commendable. We are happy to provide this testimonial for Hartland Insurance Agency."

~ Jana & Scott Warford

About Innovative Insurance Concepts

Innovative Insurance Concepts is a branch of Hartland Insurance Agency, Livingston County's largest Independent insurance agency, which is located in Hartland, Michigan. Our clients will see documents, advertising or mailings bearing the Hartland Insurance Agency name and logo. Being a branch of Hartland gives us numerous advantages which benefit our clients.

First, we represent a collection of some of the finest insurance companies in Michigan directly and have access to a wide array of companies through a network of brokers. This gives us many choices when tailoring a program that fits the client's specific needs. It allows us to find insurance for most any client, regardless of the unique risk characteristics. No other local agency has the company resources available to us through HIA.

Second, we use the service structure of HIA to provide first class customer service to our personal and commercial clients. Our Customer Service Representatives are all licensed agents and all have attained their Certified Insurance Service Representative (CISR) professional designation. Our clients know that they will get professional answers to their service questions and always have someone available to assist them. We also provide 24/7 emergency service to our clients.

Third, we use a sophisticated management system (Applied Systems) which is customer based. This allows us to provide service in a timely manner using the best available resources in the insurance market.

Finally, we use the best in technology available to insurance firms today. We are a paperless environment that is excited by change. We embrace the technological changes and will continue to push the envelope to provide the best service available to our valued clients.

Innovative Insurance Concepts is a community minded firm which believes in giving back to the community in which we do business. We are involved in the Flushing Chamber of Commerce, BNI, and the Pierson Road Association. We support a number of community programs to assist local non-profits in helping our neighbors. Our team is dedicated to bringing you excellent customer service.

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